Reference

How we handle your account and data

When you open an account with us, you agree to how we store your information, verify your identity and process withdrawals.

Account SecurityData ProtectionWithdrawal VerificationPayment Privacy
Explore the Lobby Read FAQ
clubpk game How we handle your account and data
REACH US DIRECTLY

How to contact us about legal questions

Team online

Live Chat

Open your account and start a live chat from the lobby. Our team responds during active hours and logs every conversation so you have a record of what was agreed.

Email Support

Send account, payment or policy questions to support and include your username. We reply within 24 hours with a ticket number you can reference.

Account Settings

Update your contact details, close your account or request your data from the settings menu on mobile or desktop. Changes take effect immediately.

HOW WE PROTECT YOU

Data handling, security and your rights

Account Data

Your username, email, phone and payment details are stored on secure servers.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and track how you use the lobby.

Withdrawal Verification

Before we send money back to your JazzCash, Easypaisa or Raast wallet, we confirm your identity and check for unusual…

Data Retention

We keep your account history for seven years to comply with local regulations and resolve disputes.

Policy Changes

If we update our terms, we email you at least 14 days in advance.

Questions or Complaints

Start a support ticket for any concern about how we handle your data, process your payment or verify your identity.

Questions about your account and terms

Go to account settings and select close account. We process the request within 24 hours and return any remaining balance to your JazzCash, Easypaisa or Raast wallet. Your data is retained for seven years to resolve disputes, then deleted within 30 days.

You must be of legal age in your region and able to transact using JazzCash, Easypaisa or Raast. Access and eligibility depend on local law and are available where local law permits. We verify your identity before you can deposit.

We check your identity and review your withdrawal request within a few hours. If everything matches your account history, we send the money to your wallet immediately. Unusual requests may take up to 48 hours while we confirm details.

We store your JazzCash, Easypaisa or Raast details only to process deposits and withdrawals. We do not share payment data with other companies or use it for marketing. You can remove saved payment methods from your wallet settings anytime.

Yes. Email support with your username and ask for a data export. We provide your account history, login records and payment transactions within 14 days. This is free and includes all information we hold on you.

Start a support ticket and describe the issue. We review your account history and wallet transactions to find what happened. If we made an error, we correct it immediately. If you disagree with the outcome, you can escalate to our management team.

We monitor login activity, check deposits against your history and verify withdrawals before they reach your JazzCash, Easypaisa or Raast wallet. If we spot unusual activity, we ask you to confirm before processing. You can also enable login alerts in settings.

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