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Terms Conditions That Protect Your Account

When you open an account with us, you agree to a straightforward set of rules.

Account verification on sign-upLocal payment method rulesFair play and game integrityWithdrawal and dispute handling
clubpk game Terms Conditions That Protect Your Account
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How to Reach Us About Terms

Questions about how a term applies to your account, or need clarification on a policy? Our support team handles terms inquiries through multiple channels. They can walk you through account rules, payment conditions, and dispute steps without delay.

Team online

In-App Chat

Open the app or browser lobby and tap Support. Chat with our team about account terms, payment conditions, and any policy question in real time.

Email Support

Send a detailed question to support and include your account email. We respond within 24 hours with a clear explanation of how the term applies to you.

Account Settings

Go to your profile and select Account Policies to review the full Terms. Request a change to your account settings or contact support if a rule feels unclear.

DATA & SECURITY

How We Protect Your Account and Data

We handle your account information, payment details and identity verification with strong security. When you deposit via JazzCash, Easypaisa or Raast, your transaction details stay encrypted.

Encryption

All deposits, withdrawals and account access use SSL encryption.

Identity Verification

We confirm your identity when you sign up and when you request a large withdrawal.

Data Retention

We keep your account history and transaction records for the life of your account.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences and prevent fraud.

Payment Security

JazzCash, Easypaisa and Raast transfers go through secure payment gateways.

Request Your Data

Want a copy of what we hold about you? Use the Data Request form in your Account Settings or contact…

Terms & Conditions FAQ

Read answers to the questions we hear most often about account rules, payments and what happens if there's a dispute.

Change your password immediately through the login page. If you think someone else accessed your account, contact support via chat right away. We can freeze your account while we investigate, then restore it once we confirm it's yours.

No. Your deposit payment method must match the name on your account. We verify this at sign-up and on large withdrawals to prevent fraud and ensure you receive payouts to your own wallet.

You can close your account at any time through your settings or by contacting support. Withdraw any remaining balance first. Once closed, we keep your data for dispute and compliance purposes, but you cannot reopen that account.

We retain your account history, transactions and identity verification for a period after closure to handle any disputes or withdrawals you request. After that period, we delete non-essential data unless law requires us to keep it longer.

Contact support with details of the transaction and why you disagree. We review game logs and payment records. If we find an error, we correct it. If you're not satisfied, we'll explain how to escalate within a set timeframe.

Deposit and withdrawal limits depend on your payment method and account status. Check your Account Settings or ask support for your current limits. Large withdrawals may take longer to process while we verify your identity.

We share your data only with payment partners (JazzCash, Easypaisa, Raast) to process your deposits and withdrawals, and with law enforcement if required. We do not sell your data. You can request details on all third parties we work with through support.